Privacy Policy
Effective Date: October 26, 2023
CareerCompass Australia ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, careercompass.com.au (the "Site"), and use our services, including interview preparation courses, resume writing, and career coaching (the "Services").
1. Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, employment history, educational background, and any other information you provide to us when you register for an account, purchase a course, or contact us.
- Payment Information: If you purchase our Services, we collect payment information such as your credit card details or other payment account information. This information is processed securely by our payment processors.
- Usage Data: We collect information about how you use our Site and Services, including your browsing activity, the pages you visit, the links you click, your IP address, browser type, and operating system.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior on our Site. This information helps us personalize your experience, analyze trends, and administer the Site. For more information, please refer to our Cookies Policy.
- Communications: We retain copies of any communications you send to us (for example, when you send an email to our support team) and any forms you submit through our website.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: To deliver our Services, personalize your experience, and improve the quality of our courses, coaching, and resume writing services.
- Processing Payments: To process payments for courses and services you purchase.
- Communicating with You: To respond to your inquiries, provide customer support, send you updates about our Services, and notify you about important changes to our policies.
- Marketing and Promotion: With your consent, to send you promotional emails about new courses, special offers, and other information that may be of interest to you. You can opt out of receiving these emails at any time.
- Analyzing Usage: To analyze how users interact with our Site and Services, identify trends, and improve our offerings.
- Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and preventing fraud.
3. How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who assist us with various aspects of our business, such as payment processing, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with business partners who offer complementary services or products that may be of interest to you. We will only do this with your consent.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event that CareerCompass Australia is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your information.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information transmitted online.
- Storing your information on secure servers that are protected by firewalls and other security measures.
- Limiting access to your information to authorized personnel who need it to perform their job duties.
- Regularly reviewing our security procedures and implementing updates as needed.
Despite these measures, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact our Data Protection Officer at privacy@careercompass.com.au. We will respond to your request within a reasonable timeframe.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We determine the appropriate retention period for personal data by considering the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Children's Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@careercompass.com.au. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our Site and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
CareerCompass Australia
Attn: Data Protection Officer
Level 10, 500 Collins Street
Melbourne VIC 3000, Australia
Phone: (03) 9021 0000
Email: privacy@careercompass.com.au